Privacy Policy

We are REAL

REAL are a community charity that promotes and supports local activity though a network of community information websites across East Lancashire.  We include information about non-profit services of all sizes, the events and activities they offer and the news that they want to share.

In this policy when we refer to ‘organisations’ we are referring to all community groups, services and organisations that we hold information for.

This policy applies to our Ribble Valley website:

We currently have websites covering the following areas; Burnley, Hyndburn, Pendle, Rossendale, and Ribble Valley.  You can easily access each of these sites from our landing page:

Types of data we collect

Contact Details for Organisations

At the heart of our community information websites is a directory of community services.  We do collect contact details for organisations that can include personal information, but we will only use those details where we have received consent to do so.  Consent can be provided either via our online consent form or by email.

We publish this information on our community information websites where it is publicly and freely available for the purposes of promoting and supporting that group’s services and activities.

The contact details information we collect are:

  • Contact name
  • Contact telephone number
  • Contact email address
  • Postal Address & Postcode

Sometimes an organisation will use someone’s personal social media account for a group they are involved with.  When this happens we will contact you for consent to publish those details.

We contact organisations throughout the year to check the details that we hold for them.  In addition to this we will contact organisations annually to check their information is still up-to-date.

Where an organisation’s services are available to more than one area, we will seek consent to use one consistent version of their details for any of our area sites as appropriate, except where alternative details are provided.

Where an organisation provides details of their events or activities, we will seek consent to use the same contact details, except where alternative details are provided.

Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Access to your personal information

Under GDPR, you have the right to access and amend any of your personal data that we hold about you.  This includes revoking any consent you have already given to use your data.

To do this, email your request to

If you are unsure about, or have any questions relating to any aspect of this process, please contact us either by email or by phone on 07484 151599

Changes to this Privacy Notice

This policy was last updated on: 14th May 2018

We will review this policy at least annually, although we may make changes more frequently than that as necessary.

A summary of these changes will be listed below.

Updates History

14th May 2018: We overhauled our old privacy policy and published a new one.